Celestra Jewels legal
Invoice Terms & Conditions
Updated November 1, 2026
These terms apply to Celestra Jewels invoices when supplied before payment. The invoice identifies whether you are paying a design fee, a production balance, or a standard jewelry purchase. Keep your invoice and approved specifications with your order records.
Order details & payment
This invoice covers the listed items, services, specifications, and approved written order details. Chains, center stones, and accessories are included only if listed. Prices are in USD. Pay by the stated due date; any remaining balance is due before production unless agreed otherwise in writing. We confirm acceptance and availability separately.
Design fee, when applicable
A $100 design fee covers detailed 3D renderings and reasonable design revisions and is credited in full toward the final price of the same custom piece. It is non-refundable except as required by law. An invoice for the design fee alone does not authorize production or charge the full jewelry price.
Custom production & approval
Production starts after written approval of the final design, specifications, and price and receipt of required payment. Payment alone is not design approval. Later changes require written agreement and may change price or timing. Request cancellation promptly; after custom production starts, change-of-mind cancellation or return is unavailable, subject to our Custom Order Promise and applicable law.
Materials & customer-supplied stones
Approved specifications identify metal, size, diamond origin (lab-grown or natural), grades, and any grading report. Renderings illustrate the design; screen colors and approximate weights may vary without materially changing agreed specifications. Customer-supplied stones and additional work require written agreement; our warranty does not cover pre-existing damage or defects in those stones.
Diamond certification
Every diamond we supply weighing 1.00 carat or more individually—whether lab-grown or natural—comes with its own IGI or GIA certificate (grading report). The 1.00-carat threshold applies to each individual diamond, not a piece's combined total carat weight. Smaller diamonds are not promised individual reports unless expressly stated in your order specifications.
Timing & delivery
The order-specific estimate controls. Bespoke pieces are generally delivered within 14 calendar days of final design approval, including insured FedEx shipping, with the remaining balance paid at approval. We confirm your estimate before production; exceptional sourcing, complex designs, or carrier and customs delays may require longer. We provide tracking and complimentary insured FedEx shipping to approved US and Canadian addresses. Confirm your delivery address before payment; changes need approval. If we cannot meet the promised shipment timing, we will offer a revised date and any cancellation/refund rights required by law.
Standard returns
Standard, non-personalized catalog jewelry, including listed made-to-order options, is eligible for a full refund when returned in original, unworn, unaltered condition with its original packaging and documentation. Email concierge@celestrajewels.com within 30 calendar days of delivery to request your prepaid insured FedEx return label and instructions. Do not return to our mailing address. Refunds are processed to the original payment method after receipt and inspection.
Custom Order Promise
Custom and personalized jewelry must match its approved description. If inspection confirms a material discrepancy or covered workmanship defect, we will repair or remake it, or issue a full refund of the amount paid for the piece after its return. Contact us promptly before arranging a return or third-party work. Normal wear, accidental damage, loss, misuse, and damage from third-party alterations are not covered.
Taxes & care
Applicable sales tax is separately stated on the invoice or confirmed before payment; PayPal invoice payment does not necessarily calculate tax automatically. Canadian import duties, taxes, and brokerage fees are the buyer's responsibility unless expressly included. Our limited lifetime craftsmanship warranty and first-resize reimbursement benefit (up to $60 with prior approval) are subject to the published terms.
Terms & assistance
These terms and celestrajewels.com/legal/terms, /legal/returns, /legal/shipping, and /legal/warranty apply as supplied before payment. Expressly agreed order details control over conflicting general terms. No term limits statutory rights or applicable PayPal/card dispute rights. Questions: concierge@celestrajewels.com or (305) 431-4832. Seller: John Stephenson LLC, doing business as Celestra Jewels.
Contact
For questions about this policy or your information, contact John Stephenson LLC, doing business as Celestra Jewels, at concierge@celestrajewels.com or PO Box 745, Palm Beach, FL 33480. This is a mailing address, not a return-shipping address; request return instructions before sending jewelry.