Celestra Jewels legal
Shipping Policy
Updated November 1, 2026
Each Celestra order is handled with care from final review through insured delivery.
Production timing
Review the estimate for your selected configuration on its product page before ordering. In our live supplier collection, in-stock configurations are estimated at 6 calendar days after final specifications and payment, and made-to-order configurations at 33 calendar days; these estimates include five calendar days for Celestra quality review and insured FedEx handoff. Celestra studio designs generally show a 14-calendar-day made-to-order estimate. Bespoke pieces are generally delivered within 14 calendar days of final design approval, including insured FedEx shipping, with the remaining balance paid at approval so production can begin promptly. Natural-diamond special requests receive their own confirmed estimate. Availability can change before an order is confirmed, and exceptional stone sourcing, design complexity, revisions, delivery destination, carrier or customs delays, or other circumstances outside our control can extend an estimate. We will confirm the estimated delivery date for your order before production.
Where we ship
We currently ship to addresses in the United States and Canada. Complimentary insured FedEx shipping is included for both destinations.
Canada shipments
Canadian customers are responsible for any applicable import duties, taxes, brokerage fees, or other charges assessed by the destination country or carrier, unless we expressly state otherwise in writing before purchase.
Shipping and delivery
All orders are shipped by FedEx at no shipping charge to U.S. and Canadian delivery addresses. The delivery estimate for your selection is shown before checkout. We provide tracking when your order ships. We may require an adult signature for high-value deliveries and may not ship to certain addresses or destinations.
Address accuracy
You are responsible for providing a complete, secure delivery address. Contact us promptly if an address needs to change. We may require additional verification before altering an address for a high-value order.
Risk and delays
Delivery dates are estimates, not guarantees. Carrier delays, weather, security checks, and similar events can affect timing. Risk of loss and title pass as required by applicable law and the delivery terms presented at checkout.
Shipment delays and your rights
If we cannot ship within the promised time, we will notify you of a revised shipment estimate and offer the opportunity to agree to the delay or cancel for a prompt refund as required by applicable law. An estimated date does not waive these rights.
Contact
For questions about this policy or your information, contact John Stephenson LLC, doing business as Celestra Jewels, at concierge@celestrajewels.com or PO Box 745, Palm Beach, FL 33480. This is a mailing address, not a return-shipping address; request return instructions before sending jewelry.