Celestra Jewels legal
Privacy Policy
Updated November 1, 2026
This policy explains how John Stephenson LLC, doing business as Celestra Jewels, handles personal information in connection with this website and our jewelry business.
Information we collect
We collect information you provide through an estimate request, purchase, message, or other direct interaction. This may include your name, email address, phone number, shipping and billing information, design preferences, product interests, communications, and any inspiration photos or files you choose to upload with a design request. We use privacy-focused, cookieless analytics for aggregated site performance and interaction measurement. Google and other optional analytics or advertising storage are enabled only with your consent; limited cookieless Google Consent Mode signals may be sent before a choice.
How we use information
We use information to respond to requests, prepare estimates, process and fulfill orders, provide customer service, prevent fraud, improve the site, comply with legal obligations, and communicate about an order or an opted-in relationship.
Welcome offers and email subscriptions
When you request a welcome code, we collect your email address and explicit marketing-consent choice. HubSpot records the signup, source, and consent timestamp; Resend stores the mailing-list contact and delivers the requested code from our sending subdomain. The email includes an unsubscribe link that does not require an account. Unsubscribing stops marketing emails but not necessary messages about an order or a service you request. Marketing-email delivery and suppression records help us manage preferences and prevent repeat or unwanted sends.
Service providers and payments
We use service providers to operate the website, securely host uploaded inspiration files, provide live concierge chat and customer-relationship management, process payments, and communicate with customers. If you use the live chat, HubSpot processes the conversation and related service information so we can respond and maintain the customer record. Payment transactions are processed by PayPal or Stripe according to the option you select. Stripe and any selected financing provider process payment, identity, and transaction information needed to complete and service the payment. We do not receive or store full payment-card information. Service providers may process information only as needed to provide their services or as otherwise permitted by law.
Sharing
We do not sell personal information for money. We may share information with service providers, professional advisers, an acquiring entity in a business transaction, or authorities when required or permitted by law.
Retention and security
We retain information for as long as reasonably necessary for customer service, order fulfillment, records, disputes, security, taxes, and legal obligations. We use reasonable safeguards, but no online service can guarantee absolute security.
Your choices
You may request access to, correction of, or deletion of personal information by contacting us. We will respond subject to legal, fraud-prevention, and recordkeeping requirements. You may change optional cookie choices at any time through the Cookie preferences link in our footer.
Children
Celestra Jewels is not directed to children under 13, and we do not knowingly collect their personal information.
Contact
For questions about this policy or your information, contact John Stephenson LLC, doing business as Celestra Jewels, at concierge@celestrajewels.com or PO Box 745, Palm Beach, FL 33480. This is a mailing address, not a return-shipping address; request return instructions before sending jewelry.