The Celestra process
Clarity at every
beautiful step.
Custom should feel exciting. From your first conversation to your front door, you know the design, the price, and what happens next.
01. Discuss your design
Start with a conversation, an inspiration photo, or an idea. We help you choose the design, stones, metal, and details around your preferences and budget.
02. Receive your all-in quote
Get a complimentary, no-obligation quote for your agreed design. We confirm what is included and any applicable taxes before you proceed, with no surprise design or production charges.
03. $100 toward your finished piece
Ready to see it take shape? Your $100 design fee starts the 3D design work and is credited in full to the final price. It is part of your total, not an additional charge.
04. See it. Refine it. Approve it.
Your first 3D model and renderings are ready within 48 hours of receiving your design fee and agreed design brief. We review them with you and make changes together, iterating until you approve the final design.
05. Pay the remaining balance
Once you approve the final design, pay the quoted balance with your $100 design fee already deducted. PayPal Pay Later is available to eligible customers, subject to approval and provider terms.
06. Crafted, insured, delivered
Production begins after your approval and balance payment. We craft your jewelry and ship it via FedEx, insured during shipment—generally arriving at your door within 14 days of design approval.
Your quote, explained.
Your written quote confirms the agreed design, stones, metal, setting, design work, and insured FedEx shipping. The $100 design fee is part of that price, not an extra charge. Any applicable sales tax is disclosed before payment. Canadian import duties, taxes, and brokerage fees are the buyer’s responsibility. Any requested change that affects the price is quoted for your approval before additional work begins.
The design fee is non-refundable except as required by law and is credited in full toward the same custom piece.
Delivery, included.
Your custom jewelry generally arrives at your door within 14 days of final design approval, including insured FedEx shipping. The remaining balance is paid at approval so production can begin promptly. We confirm your delivery estimate before production; exceptional stone sourcing, complex designs, or carrier and customs delays may require longer.
Your stones, a new setting.
We can make a bespoke setting and set diamonds or gemstones you already own. Share photos and any grading reports so we can confirm suitability, the design, and safe handling arrangements before you send your stones. We also source natural and lab-grown diamonds and gemstones at exceptional prices.
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