Celestra Jewels legal
Terms of Service
Updated November 1, 2026
These Terms govern your use of Celestra Jewels and any estimate, order, or custom-design request you make with us.
Who we are
Celestra Jewels is operated by John Stephenson LLC ("Celestra," "we," "us," or "our"). Our mailing address is PO Box 745, Palm Beach, FL 33480. These Terms form an agreement between you and John Stephenson LLC.
Estimates and custom design
Estimates are informational and free of charge unless we state otherwise. If you decide to move forward with a custom design, a $100 USD design fee covers a detailed 3D rendering and reasonable design revisions. The fee is non-refundable except as required by law and is credited in full toward the final price of the same custom piece. A custom design does not enter production until its rendering, price, and applicable order details are approved in writing and the required payment is received. Paying the design fee alone does not authorize production. Materials, stone availability, and changes requested after approval can change the price or timeline.
Invoices and order-specific terms
Our Invoice Terms & Conditions explain design-fee invoices, production approval, payment, delivery, returns, and customer-supplied stones. We provide the applicable terms before payment. Expressly agreed order-specific details control over conflicting general terms, subject to non-waivable consumer rights. Later policy changes do not retroactively change an accepted order without agreement.
Orders and payment
An order is accepted only when we confirm it. PayPal is our primary checkout provider. Where offered, Stripe securely processes card payments and eligible financing options. Financing availability, approval, and repayment terms are determined by the payment provider. We do not store full payment-card information. We may cancel or decline an order for pricing, payment, fraud-prevention, inventory, or other legitimate operational reasons; if we cancel a paid order before fulfillment, we will refund the amount paid for the cancelled item.
Currency
All site prices and checkout totals are in U.S. dollars. A Canadian customer's bank, card issuer, or payment provider may convert the charge and may assess a conversion fee; those institutions determine the applicable rate and fee.
Welcome email offer
Subscribe using the welcome-offer form and its marketing-consent checkbox to request a 10% first-order code by email. Enter the code in the Promotion code field in your bag and select Apply before starting payment. We do not automatically apply the discount. The offer is available once per purchaser on an eligible first standard catalog order; custom commissions and design fees are excluded. Eligibility is verified before payment capture. It cannot be combined with another promotion. You may unsubscribe from marketing emails at any time without affecting an order or service request.
Diamond origin and special requests
Standard online product options and prices describe lab-grown diamonds unless a listing explicitly states otherwise. Any design may be requested with natural diamonds through a separately quoted special order. Our bespoke service offers both natural and lab-grown diamonds. Your written quote and approved order specifications identify the diamond origin, specifications, applicable documentation, price, and estimated timing before you authorize the order. Requesting a natural-diamond estimate does not change the diamond origin or price of an item already selected in your online bag.
Sales tax
Sales tax is calculated from the delivery address and presented before payment authorization when required by applicable law. Taxes, duties, brokerage fees, and other government charges that apply to a Canadian shipment are the customer's responsibility unless we confirm otherwise in writing before purchase.
Individual diamond certification
Every diamond we supply weighing 1.00 carat or more individually—whether lab-grown or natural—comes with its own IGI or GIA certificate (grading report). The 1.00-carat threshold applies to each individual diamond, not a piece's combined total carat weight. Smaller diamonds are not promised individual reports unless expressly stated in your order specifications. Learn about IGI and GIA documentation.
Product information and availability
A selected Celestra configuration is either in stock for our final inspection or made to order, as shown on its product page and again before payment. Availability can change before an order is confirmed. Weights, dimensions, carat totals, colors, and images are approximate unless expressly identified as exact. Handcrafted pieces may have minor, non-material variations. Lab-grown diamonds and other stones are described based on information supplied by the applicable source and the grading documentation confirmed for the selected stone before production. Exceptional stone sourcing may require additional time because availability can be more limited.
Intellectual property
The Celestra Jewels name, site content, designs, photography, and other materials are owned by or licensed to John Stephenson LLC. You may not copy, reproduce, or use them without written permission.
Disclaimers and limits
To the fullest extent allowed by law, the site and its content are provided as available. Nothing in these Terms limits rights that cannot legally be limited. To the fullest extent allowed by law, John Stephenson LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the site or a purchase.
Governing law
These Terms are governed by the law that applies to John Stephenson LLC's business operations, without regard to conflict-of-law rules. Any required consumer protections continue to apply.
Contact
For questions about this policy or your information, contact John Stephenson LLC, doing business as Celestra Jewels, at concierge@celestrajewels.com or PO Box 745, Palm Beach, FL 33480. This is a mailing address, not a return-shipping address; request return instructions before sending jewelry.