Celestra Jewels legal
Returns & Cancellations
Updated November 1, 2026
Love it or return it: standard, non-personalized catalog jewelry has a 30-day return window beginning when it is delivered to you, including listed configurations made to order. Email concierge@celestrajewels.com to begin a return; we will provide a prepaid insured FedEx return label once the request is approved. Custom and personalized orders are protected by our Custom Order Promise.
Approval-First Promise
Before custom production begins, you receive a rendering to review. We make reasonable revisions at this stage so you can approve the design with confidence. Once the final rendering is approved and production begins, a custom piece is made specifically for you.
Custom pieces
Bespoke designs, engraving, post-order alterations, and non-listed specifications or sourcing requests separately quoted as special orders are final sale after production begins, except where required by law or under our Custom Order Promise below. We identify any final-sale exception before payment. Selecting an offered metal, diamond weight or grade, or ring size from a standard catalog listing does not by itself make that piece custom or special order. This policy does not limit any non-waivable consumer rights.
Standard catalog returns
Standard, non-personalized catalog pieces may be returned for a full refund within 30 calendar days after confirmed delivery to you, as shown by the carrier's delivery record, provided they are returned in original, unworn, unaltered condition with all original packaging, documentation, and included materials. This includes standard listed configurations whether the selected option was in stock or made to order. A made-to-order fulfillment label alone does not remove return eligibility. Exceptions separately disclosed before payment remain subject to the Custom pieces policy above.
How to return an eligible piece
Email concierge@celestrajewels.com within the return window with your order number and return request. After we confirm eligibility, we will email a prepaid insured FedEx return label and packing instructions. Please do not send the item back before receiving the label and instructions. Once the return arrives and we confirm that the piece is in its original, unworn, unaltered condition with its original materials, we will process a full refund to the original payment method.
Cancellations
Contact us as soon as possible if you need to cancel. A request may be cancelled before production or fulfillment only if work, sourcing, or shipment has not progressed to a point that prevents cancellation. The $100 USD design fee is non-refundable except as required by law and is credited toward the final price when you purchase the same custom piece. Any other non-refundable design, sourcing, or production amounts will be disclosed before you authorize them. This does not limit statutory cancellation or refund rights, including applicable rights when shipment is delayed.
Custom Order Promise
We deliver each custom or personalized piece as described in its final approved rendering or agreed written specifications. If a returned piece is materially different from that approved description, or has a covered material workmanship defect, contact us promptly with your order information, clear photographs, and a description of the issue. We will provide an insured return process before inspection where appropriate. If inspection confirms the issue, Celestra will make it right through repair or remake, or issue a 100% refund of the amount paid for that piece after its return. This protection does not cover normal wear, accidental damage, loss, misuse, or changes made by another jeweler.
Ring fit support
If a Celestra ring's ordered size does not fit, we will reimburse the reasonable charge for its first resize by a local jeweler, up to $60 USD. Contact us before arranging the work, retain the itemized receipt, and allow us to confirm that resizing is appropriate for the particular ring. This benefit does not apply to later resizing, damage, loss, normal wear, or an alteration beyond the first size adjustment. It does not replace rights or remedies required by law.
Contact
For questions about this policy or your information, contact John Stephenson LLC, doing business as Celestra Jewels, at concierge@celestrajewels.com or PO Box 745, Palm Beach, FL 33480. This is a mailing address, not a return-shipping address; request return instructions before sending jewelry.