Celestra Jewels legal
Returns & Cancellations
Effective September 17, 2026
Love it or return it: standard, non-personalized catalog jewelry has a 30-day return window beginning when it is delivered to you. Custom and personalized orders are protected by our Custom Order Promise.
Approval-First Promise
Before custom production begins, you receive a rendering to review. We make reasonable revisions at this stage so you can approve the design with confidence. Once the final rendering is approved and production begins, a custom piece is made specifically for you.
Custom pieces
Custom, personalized, engraved, resized, altered, or special-order pieces are final sale after production begins, except where required by law or under our Custom Order Promise below. This policy does not limit any non-waivable consumer rights.
Standard catalog returns
Standard, non-customized ready-to-shop catalog pieces may be returned for a refund within 30 calendar days after confirmed delivery to you, as shown by the carrier's delivery record, provided they are returned in original, unworn, unaltered condition with all original packaging, documentation, and included materials. Contact us to begin a return before wearing, resizing, altering, or having the item serviced by another jeweler. We will provide return instructions and an insured return process where appropriate. Custom, personalized, engraved, resized, altered, or special-order pieces remain subject to the Custom pieces policy above.
Cancellations
Contact us as soon as possible if you need to cancel. A request may be cancelled before production or fulfillment only if work, sourcing, or shipment has not progressed to a point that prevents cancellation. The $100 USD custom-design deposit is non-refundable, but is credited toward the final price when you purchase the applicable custom piece. Any other non-refundable design, sourcing, or production amounts will be disclosed before you authorize them.
Custom Order Promise
We deliver each custom or personalized piece as described in its final approved rendering or agreed written specifications. If a returned piece is materially different from that approved description, or has a covered material workmanship defect, contact us promptly with your order information, clear photographs, and a description of the issue. We will provide an insured return process before inspection where appropriate. If inspection confirms the issue, Celestra will make it right through repair or remake, or issue a 100% refund of the amount paid for that piece after its return. This protection does not cover normal wear, accidental damage, loss, misuse, or changes made by another jeweler.
Ring fit support
If a Celestra ring's ordered size does not fit, we will reimburse the reasonable charge for its first resize by a local jeweler, up to $60 USD. Contact us before arranging the work, retain the itemized receipt, and allow us to confirm that resizing is appropriate for the particular ring. This benefit does not apply to later resizing, damage, loss, normal wear, or an alteration beyond the first size adjustment. It does not replace rights or remedies required by law.
Contact
For questions about this policy or your information, contact John Stephenson LLC, doing business as Celestra Jewels, at concierge@celestrajewels.com or PO Box 745, Palm Beach, FL 33480.